Returns and Refunds Policy
Your right to cancel
Our refunds policy adheres to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
If you want to cancel, you must do within 14 working days after receipt of the goods.
To cancel the contract you must send us a written (letter by post or e-mail) notice stating that you wish to cancel the contract. You may use the attached model cancellation form, but it is not obligatory. We will only be able to process your cancellation if we have your order number, so you should also enclose a copy of your delivery note.
Damaged Goods
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email: info@featherandgrey.co.uk within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Upon contact we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us at your cost (unless damaged).
The goods and your notice of cancellation should be sent to:
Feather and Grey Ltd., 29 Berryhill Circle, Westhill, Aberdeenshire AB32 6BE
Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.
Once we have received your notice of cancellation we will arrange to reimburse you (including standard outbound delivery costs). It may take up to 14 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.
Should you wish to cancel an order please complete the form below.